Managing roles and permissions
Control what each team member can see and do with Teiro's role-based access system.
Teiro uses role-based access control so you can ensure the right people have access to the right information — and nothing more.
Built-in roles
Admin — full access. Can modify all settings, view all records, and manage billing.
Scheduler — manages jobs, rosters, and carer assignments. Cannot access billing or organisation settings.
Approver — can approve or reject carer requests. Read-only access to scheduling.
Carer — mobile app only. Sees their own jobs and submits notes, incidents, and requests.
Customising permissions
Admins can grant additional permissions to individual users without changing their base role. For example, a Scheduler can be granted access to compliance reports.
Removing access
Deactivate a user account to immediately revoke all access. Their historical activity is preserved in the audit trail.
Related articles
Inviting your team to Teiro
Add coordinators, carers, and administrators and assign them the right roles.
Audit trails and activity history
Every change in Teiro is logged — who changed what, and when.