Carer Mobile App

Your team in your pocket.

Carers check in and out with a tap. They log incidents, upload documents, and read shift notes - all from their phone. No paper forms. No “I didn’t get the message.” No end-of-day data entry for your coordinators.

The Teiro carer app is a mobile app for NDIS and aged care support workers, available on iOS and Android. It lets support workers view their upcoming shifts, GPS check in and out, log incident reports with photos, read client standing instructions, and manage their availability - all linked directly to the coordinator’s scheduling board in real time. Check-in and check-out work offline: in a regional area or anywhere else the network drops out, the app queues the record on the carer’s device and syncs it automatically once connectivity returns. It replaces WhatsApp group chats and paper forms with a structured, auditable record for every shift.

Get Started Book a demo

Running a small team? Free for under 5 users - no credit card, no time limit.

Available on iOS and Android.

No more 'I didn't get the message'

Shift assignments, changes, and cancellations go straight to the carer's phone as push notifications. They confirm or flag a problem in the app. You see it immediately.

Check-in without the paperwork

Carers check in and out with a tap - GPS-stamped, time-stamped, logged against the shift. No paper forms. No end-of-day data entry for coordinators.

Incidents reported in the moment

Carers report incidents from the shift - with photo capture and structured notes - before they've even left the client's house. Nothing gets forgotten or reconstructed hours later.

Carers actually use it

The app is designed for someone who works on their phone all day. Simple, fast, no training required. Most carers are comfortable with it in their first shift.

The coordinator home screen: today’s coverage, any unassigned shifts flagged in amber, and outstanding items for the team.

What carers get

Today's jobs, clearly.

Each carer sees their day: shift times, client name, address, and any notes or standing instructions from the coordinator. Everything they need before they leave the house.

GPS check-in. No workarounds.

Check-in is recorded with a GPS stamp at the point of arrival. Coordinators see check-in status on the scheduling board in real time. Check-out closes the shift and prompts for completion notes.

Works with no signal.

In a regional area, a basement, or anywhere else the network drops out, the app stores the check-in or check-out on the carer's device - timestamp, job reference, and GPS coordinates where available - and syncs automatically the moment connectivity returns. The record keeps the original capture time, not the sync time. See how it works in our guide to offline check-in.

Document capture on-site.

Carers can photograph and upload documents, client signatures, and evidence - linked directly to the shift and client record. No more end-of-week paper collection runs.

Availability management.

Carers update their availability in the app. Coordinators see it reflected immediately on the scheduling board when filling shifts. Leave requests go through an in-app approval workflow.

GPS Kilometres, logged from the app.

After a visit, carers tap Log Travel to record the trip. They select the trip type - travel to client, transporting the client, or an errand - then use GPS to calculate the route distance or enter it manually. Coordinators see all pending trips in a single approvals view and can approve individually or in batch. Every kilometre is tied to the shift and participant record before anyone has to ask for it at payroll time.

What a shift looks like with Teiro

A support worker picks up a new shift for a client she hasn’t worked with before. The night before, she opens the Teiro app and reads the standing instructions the coordinator has added - the client’s communication preferences, any health alerts, and what’s on the support plan for that session. She doesn’t need to call the office. She doesn’t need to track down a paper file. Everything relevant to the shift is in the app.

She arrives at the client’s address, taps check-in, and the GPS confirms her location against the scheduled site. The coordinator can see on the scheduling board that the shift has started, without making a phone call. Halfway through the session, the client has a minor fall. She files an incident report in the app before leaving the house - photo of the area, structured notes, timestamped. It goes straight to the coordinator for review.

At check-out, she adds a brief shift note about how the session went. That note lands on the client’s record automatically, visible to anyone who works with that client next. No paper. No end-of-day email. No information lost in transit. For the coordinator, this means the client’s communication timeline is complete - and that the incident report is already in the system, correctly structured, before anyone has had to chase the carer for details. This is what NDIS Quality and Safeguards Commission auditors look for: contemporaneous, structured, linked records.

Why a care-specific app matters for carers

Generic workforce apps solve the check-in and scheduling notification problem, but they were not designed for what carers actually do on-site. A retail shift worker checking in to a store needs a timestamp. A disability support worker arriving at a participant’s home needs their shift notes, the client’s care plan context, standing instructions from the coordinator, and a quick way to report if something goes wrong. Those are different tools.

WhatsApp and SMS groups are still the most common “solution” to carer communication in smaller disability providers. They are fast, carers already use them, and they require no setup. They are also ungovernable from a compliance perspective: there is no audit trail, no reliable way to confirm a message was delivered to the right person, no link to a shift record, and no structured way to capture an incident report. When the NDIS Commission asks for evidence of how your organisation communicated a care-plan change to the support team, a WhatsApp screenshot is not sufficient documentation.

Teiro replaces those ad hoc channels with a single app that carers actually use - because it is designed for their workflow, not built as an afterthought to a web platform. All communications - shift notifications, broadcast messages, coordinator notes - go through Teiro and are logged automatically. See Teiro pricing - organisations with five or fewer active users pay nothing.

Frequently asked questions

Is the carer app available on both iOS and Android?

Yes. The Teiro carer app is available on iOS and Android. It is also accessible as a mobile web app for carers who prefer not to install from the app store or whose devices do not support the native app.

Does the carer app work offline, with no mobile signal?

Yes. Check-in and check-out are recorded with a GPS stamp and a timestamp at the moment the carer taps, whether or not the device has a connection. In a regional area or anywhere else signal drops out, the app stores the record on-device and syncs it automatically once connectivity resumes. The recorded time is the moment the carer tapped, not the sync time, and coordinators are notified as soon as the sync completes. See our guide to offline check-in for how the audit trail holds up.

Can carers see client care plans and standing instructions in the app?

Yes. Coordinators can attach shift notes and standing instructions to individual jobs or to a client record. Carers see the relevant notes for each shift before they arrive. Access is scoped to the shifts they are assigned to - carers do not have access to other participants’ records.

How does incident reporting work through the app?

Carers open the incident report form from within the shift view. The form captures structured fields - incident type, description, people involved, actions taken - plus optional photo uploads. The report is timestamped at submission and linked to the shift and participant record. Coordinators receive an immediate notification and can review, annotate, and sign off from the web platform.

Can carers manage their own availability through the app?

Yes. Carers set their available days and times in the app. Coordinators see this reflected in real time on the scheduling board when filling shifts. Leave requests are submitted through the app and go to an approval workflow - the coordinator confirms or declines, and the carer is notified automatically.

How long does it take carers to get used to the app?

Most carers are comfortable with the core workflow - viewing shifts, checking in, logging notes - within their first shift. The app is designed to require no training documentation. We also provide a short onboarding guide that organisations can share with new carers before their first day.

See the carer app in action

We'll show you the full carer experience in your demo - from shift notification through to check-out and incident reporting.