Teiro How-To Video Library
Short, real screen recordings of Teiro in use: checking in and out of a visit, recording a medication, running a billing run, reporting an incident and more, grouped by who each one is for.
Short videos of the real app, not a demo reel
Every video here is a real screen recording of Teiro doing the thing it is titled after -- no staged footage, no voiceover standing in for the product. Each one has its own watch page: the video, a full written transcript underneath it for anyone who would rather read than watch, and a link through to the longer written guide for the detail behind a particular screen. This page is the index: pick the flow you want and it takes you straight to the video.
They are also all short. None of them run past half a minute, because each one is scoped to a single job someone actually needs to do, not a general tour.
For support workers in the field
How to check in and out of a job as a support worker -- around 30 seconds. Seeing the visit before setting off, checking in on arrival with the time recorded automatically, what the visit screen offers along the way, and checking out at the end.
How a support worker messages a client -- around 30 seconds. Messaging a client straight from the app, with neither phone number changing hands, and the client replying by plain SMS.
For coordinators and billing staff
How to run a billing run and reconcile payments -- around 30 seconds. Picking up held and verified services, reviewing every claim line, drafting the NDIA claim file, and reconciling payments, all from one screen.
How to resend a pending team invitation -- around 20 seconds. Finding the person who never accepted, sending them a fresh link, and what happens to the old one.
How to run and export a report -- around 30 seconds. Picking a report, narrowing it to the date range that matters, and exporting the real results to CSV.
How to set up a service agreement -- around 25 seconds. Building an agreement with its funding lines so services bill against the right budget.
How to offer an unassigned service to your team -- around 45 seconds. Choosing who hears about an unfilled service, previewing exactly who is eligible before sending, and reviewing acceptances before assigning.
How to run visits without check-in and check-out -- around 45 seconds. Turning check-in and check-out off in Org Settings, and how a worker then completes a visit with a single button and adds a note afterwards.
For everyone
How to manage your schedule as a care coordinator -- the scheduler board, and moving work around without losing track of who is covered.
How to record a medication administration -- signing for a medication at the point of care, and what the chart shows afterwards.
How to report an incident -- raising an incident from the app, and what happens to it next.
Where client information lives -- the client record, and what a support worker sees before they arrive.
More are coming
This is a growing library, not a finished set. Onboarding your team, building your first roster, and tracking compliance are the areas next in line -- each one gets a video once the guide it belongs to is ready, not the other way around.
Looking for a written guide instead? The full set lives on Resources. For step-by-step help articles, see the Help Centre.
Ready to see it running against your own organisation? Book a demo or start free for up to five active users.