Compliance
Audit trails and activity history
Every change in Teiro is logged — who changed what, and when.
Teiro maintains a complete, tamper-proof audit trail for every record. This is essential for quality audits, complaints investigations, and internal governance reviews.
What is logged
- Job creation, edits, assignment changes, and status transitions
- Customer record updates (care plan, contacts, documents)
- Carer profile changes (qualifications, documents, leave)
- Approval decisions with notes
- Login events for each user
Viewing activity history
Any record in Teiro — a job, a customer, or a carer — has an Activity Feed tab showing a chronological log of all changes. Each entry shows the user who made the change, the time, and what changed.
Exporting the audit trail
For audits, export the activity log for a specific customer or carer as a CSV or PDF. The export includes all changes within the selected period.
Related articles
Generating compliance reports
Export compliance reports for audits, funding bodies, and quality reviews.
Managing roles and permissions
Control what each team member can see and do with Teiro's role-based access system.