Inviting your team to Teiro
Add coordinators, carers, and administrators and assign them the right roles.
Teiro uses role-based access so each team member only sees what they need. Invite people with the correct role from the start.
Watch the walkthrough
0:22Watch
How to Resend a Pending Team Invitation in Teiro
An admin finds a team member whose invitation is still pending in Org Settings, taps Resend invite, and a toast confirms a fresh link has gone out. The old invitation link stops working the moment the new one is sent.
Watch the walkthrough
Available roles
Admin — full access to all settings, reports, and customer data.
Scheduler / Coordinator — manages jobs, rosters, and carer assignments. Cannot change billing or organisation settings.
Carer — mobile app access only. Sees their own jobs, can check in/out, submit notes and incidents.
Approver — receives and acts on approval requests from carers (leave, availability changes, standing instruction edits).
Sending invitations
Go to Team > Invite Member. Enter the person's email address and select their role. They'll receive an email with a link to set their password and access Teiro.
Resending or revoking
If an invitation expires, you can resend it from the Pending Invitations list. To remove a team member, deactivate their account from Team Settings.
Related articles
Managing roles and permissions
Control what each team member can see and do with Teiro's role-based access system.
Setting up your organisation in Teiro
Get your Teiro account ready — organisation details, branding, and initial configuration.