Approvals and requests

Teiro has a structured approvals workflow so carer requests are handled consistently and nothing slips through.

What can be requested

• Leave — annual leave, sick leave, personal leave
• Availability change — updating regular working hours
• Standing instruction edit — requesting a change to a recurring job or customer instruction

Submitting a request (carers)

Carers submit requests from the Teiro app. Requests appear in the Approvals queue for coordinators and approvers instantly.

Acting on a request (approvers)

Open the Approvals screen to see all pending requests. Each card shows the carer, the type of request, dates, and any scheduling impact. Approve or reject with a note.

Notifications

The carer receives a push notification when their request is approved or rejected, along with any note from the approver.

Audit trail

All approval decisions are logged — who approved or rejected, when, and any notes. This is available in the activity feed and compliance reports.