Checking in and out of a job

Check-in and check-out give coordinators real-time visibility of service delivery and create an accurate time record for billing and compliance.

This is the default for every organisation, but it isn't mandatory. If your team is made up of subcontractors rather than employees, see Running visits without check-in and check-out for how to turn it off and what changes.

Watch the walkthrough

0:27

Watch

How to Check In and Out of a Visit in Teiro

A support worker arrives at a visit, checks in from the app, and checks out when the visit ends. The times are recorded against the visit as the attendance evidence billing later depends on.

Watch the walkthrough →

Checking in

Open the job in the Teiro app and tap "Check In". The app records the time and your GPS location. If you're checking in outside the job's scheduled start window, you'll be prompted to add a note explaining the reason.

Checking out

When the visit is complete, tap "Check Out". Add any shift notes — observations about the customer's wellbeing, tasks completed, or anything the next carer should know.

Late or missed check-ins

If a carer hasn't checked in within 15 minutes of a job's start time, the coordinator receives an alert. This helps catch no-shows before they become a welfare concern.

Check-in without mobile data

The app works offline. Check-ins are stored locally and synced when the device reconnects to the internet.