Getting Started

Setting up your organisation in Teiro

Get your Teiro account ready — organisation details, branding, and initial configuration.

Welcome to Teiro. Before you start rostering carers and managing customers, take a few minutes to configure your organisation settings correctly.

Organisation details

Navigate to Settings and update your organisation name, ABN, address, and contact details. These appear on generated documents such as shift confirmations and compliance reports.

Timezone

Set your local timezone so all scheduled jobs and timestamps display correctly for your team. Most Australian providers should select AEST or AEDT depending on their state.

Logo and branding

Upload your logo for use on documents and client-facing materials. Supported formats are PNG and SVG.

Default settings

Configure defaults for job duration, notification lead time, and approval requirements. These save time when creating new jobs and carers.

Still have questions?

Our support team is here to help. Get in touch and we’ll usually respond within one business day.

Contact support