Scheduling
Assigning a carer to a job
Find the right carer for a job using availability, qualifications, and preference matching.
Matching the right carer to a job is the core function of Teiro's scheduler. The system surfaces relevant carers automatically.
Carer suggestions
When you open the assignment panel for a job, Teiro suggests carers based on:
- Availability at the required time
- Matching qualifications for the service type
- Existing relationship with the customer (preferred carers)
- Geographic proximity
Manual assignment
You can also search for any carer by name and assign them directly. A warning appears if there's a conflict or qualification gap.
Notifying the carer
Once assigned, the carer receives a push notification on the Teiro mobile app. You can also opt to send an SMS for critical shifts.
Reassignment
To reassign a job, open the job detail and select a new carer. The previous carer is notified of the change automatically.