Communications
One channel for everything.
SMS, email, and call logs — all in Teiro. Send a roster update to the whole team or a note to one carer. Every message is logged against the shift and the client record. No more WhatsApp chains. No more “I never got that.”
Know your carers got the message
Read receipts on every SMS and email. No more wondering if the carer saw the roster change — you can see it in the platform.
No more WhatsApp chains
Shift confirmations, roster updates, and broadcast messages all go through Teiro. One channel. Full history. Every message logged.
Everything linked to the record
Messages are linked to the shift, the client, and the carer — not just floating in an email thread. Find any conversation in seconds.
Broadcast when you need to
Send a message to your whole team, a specific team, or a filtered list. Roster change? Emergency cover needed? Get it out in 10 seconds.
How it works
SMS and email from one place.
Send individual or bulk messages from your organisation's Teiro number and email address. Replies come back into Teiro — so the conversation stays in one thread, not scattered across personal inboxes.
Complete client communication history.
Every message to or from a client's support network is logged against the client record — with timestamps, sender, and read status. Coordinators changing roles or returning from leave can pick up exactly where things were.
Call log notes.
Log a note against any shift or client record after a phone call — who you spoke to, what was discussed, what was agreed. It's not a call recording; it's a human-entered record that keeps the team in sync.
Broadcast with filters.
Broadcast to your full team or filter by role, location, or qualification. Particularly useful for rostering cover: filter for carers who have worked with a specific client before and are available on a given day.
See the comms hub live
We'll show you broadcast messaging, read receipts, and the full client communication history in your demo.
No pressure. No lock-in.